Collective Artist Network’s exchange policy gives you an option to exchange items purchased on the Creator Connect Website/Mobile site for any reason within the specified exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its original condition. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick-up service.
2. Self-ship: In case of unserviceable pin codes only, customers will need to reach out to our customer care team at support@creatorconnect.shop  for further guidance, before the shipping the package for return of the products.
Under Option 1 - During return Pick Up, our delivery agent may do a quality check on the returned items. For a successful pick up, exchange will be initiated after the product has been received at our warehouse and has passed a quality check.

The following EXCEPTIONS and RULES apply to this Policy: 
1) Some selected products which are susceptible to damage can only be returned for a limited number of days.
2) All items to be returned must be unused and in their original condition with all original tags and packaging intact.
4) Collective Artist Network shall reserve the right to restrict return of the items purchased on www.creatorconnect.shop if customer in any way breaches or misuse this policy, as determined in Collective Artist Network’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. 
5) Collective Artist Network will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Collective Artist Network would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User 
6) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. 

 

Cancellation policy FAQ

Order Cancellations

What is Collective Artist Network's Cancellation Policy?
You can cancel an order as long as the shipment/product has not been dispatched to you. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. In case you wish to exchange a product delivered to you, you will need to raise a exchange request with us. Please refer to our exchange policy for more details.

How do I cancel my Order?
You can cancel an order as long as the shipment/product has not been dispatched to you. Please reach out to us at support@creatorconnect.shop

I just cancelled my order. When will I receive my refund?
For payments made via Credit Card, Debit Card, Net Banking, or Wallet, you will receive refund into the source account within 7-10 days from the time of order cancellation.